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Practice Policies

Appointment Cancellation Information

No Shows and Cancellations

Medical offices create schedules very carefully. We set aside rooms, equipment, and paid personnel specifically for each appointment. We make considerations for patient conditions and how long a visit is expected to take. Often times, our schedules are booked up for months. Two things that negatively affect our office schedule are no-shows and late cancellations.

The dictionary defines no-show as a person who reserves a space but does not use it or give it up for someone else to use. Late cancellations are those times when a patient calls us to cancel but within 48 hours of the scheduled appointment. Both now-shows and late cancellations are equally detrimental to our day’s schedule and our goal of timely service to all.

In order to prevent forgotten appointments we send an automated reminder call to every patient. When a patient does not give us sufficient notice, it is unfair to other patients who have to wait for an extended time to have an appointment. Additionally, it is difficult to maintain a medical relationship with patients who do not attend scheduled visits. Medical conditions require continued care and active participation from patients. In order to be engaged in the process, patients need to be seen by a provider.

We kindly ask our patients to contact our office a minimum of 48 hours in advance of a scheduled appointment or procedure in the event you need to cancel or reschedule. Not only is this considerate, this notice allows us to serve more patients in a timely manner and keeps the costs associated with medical care under control. Most importantly, it allows us to give our patients the highest quality care. We know how hectic life can be, and we are committed to making our practice convenient and accessible to all. Please help us run smoothly by communicating with us in a timely way when you cannot make your appointment. Failure to comply with this request may result in a cancellation fee.

Office Appointment Information

Please be sure to bring the following items along with you to your office visit:

  • Insurance card and photo ID
  • Completed new patient paperwork (if applicable)

 

Please plan to arrive 15 minutes prior to your visit to allow the appropriate amount of time for the receptionists to gather your information and get you registered.

Any applicable co-payments are due at the time of your visit. The receptionists will collect this co-payment when you arrive for your appointment. We accept cash, check, Visa, MasterCard, and Discover. We do not accept American Express at this time.

In the event your insurance requires an insurance referral please contact your primary care physician’s office to request one. EPGI must have this referral prior to your office visit.

Prior to your visit please contact our medical records staff to let them know of any procedures, tests, or lab work that you’ve had completed. Having your complete records allows our providers to provide the best possible care and not repeat any testing you may have already had done.

Fees and Insurance Information

Fees are based on the services provided during your appointment or procedure. EPGI participates with many insurance companies but it’s always best to check with your individual insurance company to see if you have a plan we participate with.

There are many different insurance carriers as well as plans offered by the carriers. Your insurance company will be able to verify your insurance benefits and advise you whether the procedure or test you were prescribed will be covered by your individual plan.

We do not participate in LVHN’s Financial Assistance Program (FAP).

To make a payment online, please go to https://pay.instamed.com/EPAGASTRO or click on the button below.

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Patient Informational Literature

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